Frequently Asked Questions
Questions are part of finding the right fragrance. Whether you're new to oil-based cologne or simply want to learn more about Urban He, we've answered some of the questions we hear most often.
Discover Urban He
Why did you start Urban He?
Urban He began with a simple question: Could men's fragrance be simpler, more intentional, and made with ingredients we genuinely believed in?
Too many colognes rely on alcohol and long ingredient lists that can be harsh on the skin. We wanted to create something different. By using premium fragrance oils and nourishing carrier oils, we crafted a cologne that develops naturally on the skin and stays close instead of overwhelming a room.
Every bottle is blended by hand in Colorado and made to order, giving each fragrance time to bloom before it reaches your door.
Urban He was built on the belief that confidence doesn't have to be loud. Sometimes the best fragrance is the one people discover when they get close.
Where are your products made?
Every bottle of Urban He is hand blended in small batches in Colorado.
We make our fragrances in limited quantities so we can focus on consistency, quality, and craftsmanship. Each bottle is blended to order and given time to bloom before it's carefully packaged and shipped.
What ingredients do you use?
Urban He fragrances are crafted with premium fragrance oils and nourishing carrier oils, creating an alcohol-free cologne that's designed to develop naturally on your skin.
If you have sensitive skin or known fragrance allergies, we recommend testing a small amount on your skin before regular use.
Choosing Your Fragrance
I'm not sure which scent to choose.
If you're discovering Urban He for the first time, our Discovery Set is the best place to start.
It lets you experience each fragrance on your own skin before committing to a full-size bottle. Because every person's skin chemistry is unique, a scent can develop a little differently from one person to another.
What is oil-based cologne?
Unlike traditional spray colognes that use alcohol as their primary carrier, oil-based cologne uses nourishing oils to hold and deliver the fragrance.
The result is a scent that sits closer to the skin, develops gradually, and wears naturally throughout the day instead of announcing itself all at once.
How long does the scent last?
Urban He is designed to provide hours of close-to-the-skin wear. Many customers enjoy the scent throughout the day, though longevity varies with skin chemistry, environment, and application.
How much should I apply?
Start with less. You can always add more.
Urban He fragrances are highly concentrated, so one to three swipes on each pulse point is enough for most people.
Orders & Shipping
Are your products made to order?
Yes. Every Urban He fragrance is hand blended to order in Colorado.
Rather than producing large batches that sit on a shelf, we prepare each bottle after your order is placed and allow it time to bloom before shipping.
When do you ship?
Orders placed before 12:00 PM Mountain Time Monday through Friday typically ship within three business days.
How long does shipping take?
Once your order has shipped, most domestic deliveries arrive within 3 to 7 business days.
Please note that weather, holidays, and carrier delays can occasionally extend delivery times beyond our control.
Do you offer returns?
Because our fragrances are personal care products, we cannot accept returns on opened or used items.
If your order arrives damaged or there is a problem with your purchase, please contact us as soon as possible. We'll work with you to make it right.
Can I cancel my order?
If you need to cancel or change your order, please contact us as soon as possible.
Because every fragrance is hand blended to order, we begin preparing orders quickly. Once production has started or your order has shipped, we're unable to guarantee that changes or cancellations can be made.